Question 1

How do I get my invoices into Duebriar?

Accepted Answer

Start with a manual CSV import of your open invoices. Duebriar turns the rows into a clear collections queue, so you can validate the details before any reminder is drafted.

Question 2

What does an AI reminder actually do?

Accepted Answer

Duebriar drafts an email from the invoice context and the follow-up rules you choose. You can review it, change it, or let an approved cadence send it; it never sends more often than your guardrails allow.

Question 3

What happens when a customer replies?

Accepted Answer

A reply is surfaced for you with a suggested status, such as promise to pay, question, or pause. You decide what gets recorded and when a conversation needs a human handoff.

Question 4

What will I see in the collections view?

Accepted Answer

One calm view of open invoices, recent activity, next moves, and customer replies. It is designed to show where cash is stuck without making you hunt through an inbox.

Question 5

Can I connect QuickBooks Online?

Accepted Answer

Yes. Customers can securely connect QuickBooks Online so Duebriar can read and synchronize customers, open invoices, outstanding balances, and payment status. When a payment is recorded, Duebriar can stop or adjust future reminders so customers do not receive an outdated follow-up.

Question 6

How often will Duebriar email my customers?

Accepted Answer

You set the cadence and quiet periods. Duebriar is email-first and deliberately measured, with frequency limits that help every follow-up feel considerate rather than automated noise.

Question 7

Can a customer opt out of reminders?

Accepted Answer

Yes. Every reminder includes a clear opt-out path, and an opt-out is respected for future follow-ups. You can also pause or stop a sequence from the collections view.

Question 8

Will customers know when AI helped write an email?

Accepted Answer

Yes. Duebriar is transparent when AI assists with a reminder. You remain responsible for approval and can edit the message before it goes out.